Articles

 Am I able to receive my invoices in my local currency?

Due to fluctuating exchange rates, we do not invoice in local currency. All invoices are billing...

 Are there any hidden charges?

Nope. We will never charge you for anything without your prior consent.

 Can I be billed using my local currency?

Hostragon will continue to bill using USD as core determinant. This allows our pricing to remain...

 Can I get a custom plan?

We offer custom pricing for enterprise customers. Please start a live chat below to inquire about...

 Can I host multiple websites?

Yes, you can but that largely depends on the web hosting package that you selected. Free hosting...

 Can I pay in advance?

You can prepay a commitment pricing contract for your account if you meet the minimum...

 Can the billing plan be switched at any time?

Yes. You can upgrade or downgrade between shared hosting monthly or yearly payments or even...

 Discounts for Non-Profit Organizations

We offer a discount on hosting packages to accredited non-profit organizations. To obtain this...

 Do you have downtimes?

We strive towards zero downtime, including deployments over weekends. Our engineering team has...

 Do you require any kind of minimum contract for hosting?

No, we do not require any kind of minimum hosting contracts.

 European Union Value Added Tax (VAT)

The European Union (EU) assesses a consumption tax on goods and services for use in its member...

 How To Upgrade Your Hostragon Account

To upgrade: Login to your billing account. Click on Products from the Account drop-down....

 How am I billed?

You are billed at the first of each month if your hosting package is monthly or annually if you...

 How do I find an invoice?

All account owners are able to access their invoices through their customer portal under Account...

 How do I know my billing information is secure?

The security of your account information as well as your invoicing and payment information is...

 How do I reactivate my account?

Please contact the billing department to reinstate your account when you want to or after you...

 How do I upgrade my hosting package or hosting account?

The process of upgrading your hosting account or hosting package is actually very simple.To...

 How do you handle fraudulent orders?

If you see a charge on your credit or debit card that you don’t recognize, please contact our...

 How do you submit billing support questions?

Please enter a support ticket from https://hostragon.com/submitticket.php?step=2&deptid=3

 How do you update account information and credit card?

Account billing information is changed/updated through our online billing system.

 How does your account suspension works as regards to billing?

For credit card customers, the following time-frame applies to past due payments:First email: the...

 How does your guarantee work?

If you cancel within 30 days of your sign-up date, you may request a refund by emailing...

 How soon can I start using your service?

Once you signed up and your account is approved. If you choose paid hosting package, once your...

 I don’t agree with my bill. How can I dispute a charge?

You can create a ticket with the details of your dispute. One of our Account Managers will review...

 I linked my credit card but I see a small charge on my card! What gives?

We have not charged your card. What you have observed is a temporary authorization in order to...

 India Goods and Services Tax (GST)

On July 1, 2017, India transitioned from a Service Tax to a Goods and Services Tax (GST) system....

 My credit card information changed. What should I do?

If you need to add or delete a card or update your primary credit card’s expiration date, you can...

 My payment was declined. Now what?

If your credit card failed, please make sure update it.Our payment gateway will automatically...

 Troubleshooting PayPal payment errors

If you receive an error message from PayPal when trying to pay with us, you’ll need to contact...

 Troubleshooting a Decline CVV2/CID error

If your order failed and you received an error saying Decline CVV2/CID, the CVV code entered when...

 Troubleshooting an AVS (Address Verification Mismatch) error

If your order failed and you got an error saying Address Verification Mismatch, the billing...

 Understanding an Insufficient Funds error

An insufficient funds error means that the card does not have enough funds to cover the order....

 What if I go over my bandwidth limit?

Instead of freezing your account, we allow additional bandwidth at a modest price. Overages are...

 What payment types are accepted?

We accept Visa, MasterCard, PayPal, Bitcoin, Ether, Ripple, Gridcoin, and host of other...

 What would happen to my backups if my hosting expires?

If your hosting web subscription expires your account will be locked but your backups will still...

 Where can I find Hostragon pricing information?

We offer multiple options and it depends on the types of servers you have, but you can find all...

 Why am I being billed for a service when I’m not using it?

Billing begins the moment that you provide a service or server on your account. You are charged...

 Why is my service on auto-renewal?

Your website is your business, your security, your livelihood; so a long service interruption...